fbpx

FAQs

Find your answer to our most common questions.

We are the UK’s leading specialist company for all your Arcade Machine and arcade parts requirements.  We specialise in offering a total solution for all of your Arcade Machine requirements which includes custom building, repair and maintenance of arcade machines.

We build customised full Arcade Machines with Stands that are tailor made to your requirements. Users can select everything from the button and joystick types, colours, trim colours, artwork and more.  Our specialities are our custom bartop arcade machine and stands products – these are ideal for the home, office, man cave or lady attic.

Our passion for retro gaming and our work ethic is second to none, meaning that all of our customers end up happy and satisfied they have the very best products available on the market today.

We build every to order so every arcade machine we build is custom and hand built to a very high standard with our maximum care and attention to detail to ensure consistent quality.

For UK Deliveries – Please Allow 2-3 weeks turnaround time (excluding transit time) on all of our custom made arcade machines and custom bartop arcade machines.  We use our courier partner DPD to delivery your item for £44.99 this includes packaging and extended liability to the value of your item.

For EU Deliveries – Please Allow 2-3 weeks turnaround time (excluding transit time) on all of our custom made arcade machines and custom bartop arcade machines.  We use our courier partner DPD to delivery your item for £44.99 this includes packaging and extended liability to the value of your item. In turn, DPD will use one of their partners to delivery to your EU region.

For Worldwide Deliveries – We do not currently ship to destinations outside of the UK and EU.

Additional Info – Please be advised that due to the terms set out by our payment gateways that all orders can only be sent to the address provided on the payment details. We apologise for any inconvenience that this may cause. This is designed to protect all our customers and make for a safe and simple transaction when purchasing from Arcade Mania.

Yes, we sell a range of Jamma Boards which range from 815 to 1299 games.  We also stock and sell Jamma Harnesses and Jamma Game Boards.

Yes, as well as private users we regularly build custom arcade machines for a range of retail and commercial premises including pubs, bars, schools, universities and private sector companies.  In addition we can customise the artwork to include brand colours and logos to help emphasise the branding of your establishment or company.

Ordering online through our website is 100% secure. We have a sitewide SSL and our payment gateway uses WorldPay which is one of the best established, most trusted payment gateways available. All website files are held on a secure server which also has in-built security and virus detection preventing any hacking of files or databases. For extra piece of mind, it’s important to remember that your online transactions are covered by your debit or credit card.

In addition to online payment, we also accept debit card payments over the phone as well as BACS payments to our bank account if people prefer to pay that way. We are fully PCI compliant (security checked).

Certainly- our new Pandora Games 3D package has Wi-Fi connectivity, allowing you to download games directly onto your machine! Removing games is simple and you can even add ‘favourites’ to the top of the list. In theory, you could add even more ROMs to your console, although we only recommend this to the experts and don’t accept liability for any issues that may arise as a result.

Of course! All our items come with a 1-year manufacturer warranty, which covers you against defects in workmanship and materials. If you incur accidental damage, you won’t be covered under warranty although you can always get in touch and we’ll be happy to help. For more information on warranties, click here.

We send out 2 replacement bulbs with any LED upgrade orders. In the unlikely event of a bulb failing, give us a call and we’ll walk you through its replacement. This is simple enough and requires access through the back door (so keep those keys safe!).

With thousands of games ready to play, you might be overwhelmed for choice… Let us make your decision easier and check out our games list here!

Our machines are designed for the home- striking the balance between practicality and playability. To make sure you’re not purchasing a big block of metal, click here for dimensions and weights!

For ease of transport, our machines arrive in two parts- the bar top and the stand. With the aid of four wooden dowels (provided), the bar top sits securely on the stand. We assure you this is the easy part! The difficult part is finding time to be productive once you start playing. 🙂

Adding a logo is a great way to promote your brand. We’re happy to do this for you so get in touch before you order, and a member of our team will walk you through the process 🙂

Custom artwork requires high-resolution images that can be printed without losing quality. As such, we’ll work with you in designing your own artwork so get in touch for a quote!

We are constantly developing our product range to give you guys and gals even more variety of choice! Subscribe to our newsletter here to receive email notifications of what we’re up to.

We aim for a maximum of 3 weeks for your machine to arrive. If you order outside the UK, then please allow extra time for delivery. In any case, we’ll give you a courtesy call upon ordering to confirm your specification, delivery details and take any outstanding questions 🙂 Check out our delivery policy here.

Contact

We’d love to hear from you!
Get in touch with our team.

Free UK
Shipping
on all Orders